Privacy Policy

1. Our Privacy Commitment

At rjm88, we are committed to protecting your personal information and respecting your privacy rights. We understand that when you trust us with your data—ranging from your identity documents to your financial transaction history—you expect that information to be handled with the utmost care and security. This Privacy Policy is designed to help you understand:

• What personal information we collect and why we collect it.
• How we use, process, and store your personal information.
• Who we share your information with and under what circumstances.
• Your rights regarding your personal data and how to exercise those rights.
• The security measures we implement to protect your information from unauthorized access, loss, or misuse.

We operate in accordance with applicable data protection laws and regulations, including those governing the collection and processing of personal data in Indonesia and internationally. Our data handling practices are subject to regular internal audits and third-party security assessments to ensure compliance and continuous improvement.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with rjm88, we collect personal information that you voluntarily provide to us, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and residential address as they appear on your Indonesian national identity card (KTP Nasional) or other government-issued identification document.
• Contact Information: Email address, mobile phone number, and correspondence address.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Indonesian bank account details (bank name, account number, account holder name), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal records, and payment method preferences.
• KYC Documentation: Scanned copies or photographs of identity documents (KTP, passport, driver's license), proof of address (utility bills, bank statements), and selfie photographs for identity verification purposes.
• Communication Records: Content of live chat conversations, emails, and other correspondence between you and rjm88 customer support or compliance teams.
• Marketing Preferences: Your consent status for receiving promotional emails, SMS messages, push notifications, and other marketing communications.

2.2 Information Collected Automatically

When you use the rjm88 platform, we automatically collect certain technical and usage information through cookies, log files, and similar tracking technologies:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA), and mobile network information.
• Connection Information: IP address, geolocation data (country, city, timezone), internet service provider, and connection type (Wi-Fi, 4G, 5G).
• Usage Data: Pages visited, time spent on each page, clickstream data, search queries, games played, bets placed, session duration, referral source, and navigation patterns within the platform.
• Performance Data: Page load times, error messages, crash reports, and other diagnostic information used to monitor and improve platform performance.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation data, fraud risk scores, and payment method verification status from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Age verification results, document authenticity checks, and identity fraud risk assessments from third-party KYC service providers.
• Responsible Gaming Services: Self-exclusion status from national or regional self-exclusion databases, where applicable and legally permitted.
• Affiliate Partners: Referral codes, affiliate IDs, and campaign tracking parameters if you accessed rjm88 through an affiliate link or marketing campaign.

3. How We Use Your Information

rjm88 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Delivery

• Create, manage, and maintain your rjm88 user account.
• Verify your identity and age to ensure compliance with our 21+ age restriction policy.
• Process deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR / Rp).
• Facilitate betting and gaming activities across sports betting, live casino, slots, togel (Indonesia's traditional numbers lottery), sabung ayam (cockfighting wagers), and e-sports markets.
• Calculate and credit winnings, apply bonuses and promotions, and maintain accurate account balances.
• Provide customer support via live chat, email, WhatsApp, and in-app messaging in both Indonesian and English.

3.2 Legal and Regulatory Compliance

• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Detect, prevent, and investigate fraud, money laundering, terrorist financing, and other illegal activities.
• Verify the source of funds deposited to your account to ensure they are derived from legitimate sources.
• Respond to legal requests, court orders, subpoenas, and regulatory inquiries from law enforcement or government authorities.
• Enforce our Terms & Conditions, investigate breaches, and protect the rights and safety of rjm88, our users, and the public.

3.3 Responsible Gaming and Player Protection

• Monitor betting patterns and gameplay behavior to detect signs of problem gambling.
• Implement responsible gaming tools including self-exclusion, deposit limits, loss limits, session time limits, and reality-check reminders.
• Prevent underage gambling by verifying that all users are at least 21 years of age.
• Provide access to responsible gaming resources and support services for players experiencing gambling-related harm.

3.4 Platform Improvement and Analytics

• Analyze user behavior, preferences, and trends to improve the rjm88 platform's functionality, usability, and performance.
• Conduct A/B testing and user research to optimize game selection, betting markets, interface design, and promotional offers.
• Develop and train machine learning models to personalize user experience, detect fraud, and recommend relevant games and betting markets.
• Monitor technical performance, identify and resolve bugs, crashes, and other technical issues.

3.5 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about bonuses, free bets, new game releases, and special events (only if you have opted in to receive marketing communications).
• Customize marketing messages based on your betting preferences, game history, and geographic location within Indonesia (Jakarta, Surabaya, Bali, Medan, etc.).
• Communicate important service updates, policy changes, maintenance schedules, and security alerts via email or in-app notifications.

4. How We Share Your Information

rjm88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We only share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data and use it solely for the purposes we specify. Categories of service providers include:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) that process deposits and withdrawals.
• Game Providers: Software studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Pocket Games Soft that supply casino games and live dealer tables.
• KYC and Verification Services: Third-party identity verification providers that authenticate identity documents, verify age, and perform fraud risk assessments.
• Cloud Infrastructure Providers: Hosting and data storage services that maintain the rjm88 platform's servers, databases, and backup systems.
• Customer Support Tools: Live chat software, email service providers, and CRM systems used to manage customer inquiries and support tickets.
• Analytics and Marketing Platforms: Analytics tools that help us understand user behavior and marketing platforms that deliver promotional campaigns (subject to your opt-in consent).

4.2 Legal Obligations and Public Safety

We may disclose your personal information if required to do so by law or in response to valid legal requests from government authorities, law enforcement agencies, or regulatory bodies. Circumstances include:

• Complying with court orders, subpoenas, search warrants, or other legal processes.
• Responding to lawful requests from regulatory authorities overseeing gambling operations, anti-money laundering compliance, or consumer protection.
• Investigating, detecting, preventing, or taking action against illegal activities, fraud, security breaches, or violations of our Terms & Conditions.
• Protecting the rights, property, or safety of rjm88, our users, or the public, including in emergency situations.

4.3 Business Transfers

In the event that rjm88 undergoes a merger, acquisition, asset sale, bankruptcy, or other corporate restructuring, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy if you provide explicit consent at the time of collection or sharing.

5. Data Security

rjm88 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3 (Transport Layer Security) protocol. Sensitive data at rest, including passwords and financial information, is encrypted using AES-256 encryption.
• Access Controls: Personal data is stored in secure, access-controlled environments. Access is restricted to authorized personnel on a need-to-know basis and is logged for audit purposes.
• Secure Payment Processing: All financial transactions are processed through PCI-DSS (Payment Card Industry Data Security Standard) compliant payment gateways.
• Regular Security Audits: We conduct regular internal security audits and engage third-party cybersecurity firms to perform penetration testing and vulnerability assessments.
• Employee Training: All employees with access to personal data receive mandatory training on data protection, privacy, and security best practices.
• Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate security breaches. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant regulatory authorities as required by law.

6. Data Retention

rjm88 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data:

• Account Information: Retained for the duration of your active account plus a minimum of 7 years after account closure to comply with anti-money laundering and financial record-keeping requirements.
• Transaction Records: Retained for a minimum of 7 years from the date of the transaction for financial auditing and regulatory compliance.
• KYC Documentation: Retained for a minimum of 7 years after the last transaction or account closure, as required by Indonesian and international AML regulations.
• Communication Records: Customer support chat logs and email correspondence are retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you opt out of marketing communications, your contact information is retained only on a suppression list to ensure we honor your opt-out request.
• Technical Logs: Server logs, IP addresses, and usage data are typically retained for 12 months for security monitoring and technical troubleshooting.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention policy and applicable laws.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. rjm88 respects these rights and provides mechanisms to exercise them:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your rjm88 account dashboard. For a comprehensive data export, contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information directly in your account settings. For changes to verified identity information (name, date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations (e.g., AML record-keeping requirements, tax regulations, dispute resolution).

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing. During the restriction period, we will store the data but not actively process it.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider. Contact our Data Protection Officer to request a data export.

7.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time through your account settings or by clicking "Unsubscribe" in marketing emails.

7.7 Right to Withdraw Consent

Where we process your data based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing conducted prior to withdrawal.

7.8 Right to Lodge a Complaint

If you believe that rjm88 has violated your privacy rights or failed to comply with data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with your full name, account username, and a description of your request. We may ask for additional identification to verify your identity before processing your request.

8. Cookies and Tracking Technologies

rjm88 uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content and advertising. A cookie is a small text file stored on your device that allows us to recognize your browser and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function. These include session cookies that maintain your login state and security tokens that protect against cross-site request forgery attacks.
• Performance Cookies: Collect anonymous information about how you use the platform, such as pages visited and error messages encountered. This helps us identify and fix technical issues.
• Functionality Cookies: Remember your preferences, such as language selection, timezone, and favorite games, to personalize your experience.
• Advertising Cookies: Used to deliver relevant advertising and measure the effectiveness of marketing campaigns. These cookies may track your activity across multiple websites.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the rjm88 platform. Essential cookies cannot be disabled as they are necessary for the platform to operate.

9. Third-Party Links and Services

The rjm88 platform may contain links to third-party websites, services, or applications (e.g., game provider websites, payment processor portals, social media platforms). This Privacy Policy applies only to rjm88. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party service you access through our platform.

10. Children's Privacy

rjm88 is strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account, void all bets and transactions, and delete all personal information associated with that account. If you believe a minor has accessed rjm88, please contact us immediately at [email protected].

11. International Data Transfers

rjm88 primarily serves users in Indonesia, and your personal data is processed and stored on servers located within Indonesia or in data centers operated by our cloud infrastructure providers. In some cases, your data may be transferred to and processed in countries outside Indonesia where our service providers, payment processors, or game providers are located. When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

12. Changes to This Privacy Policy

rjm88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Sending an email notification to the email address associated with your account.
• Displaying a prominent notice on the rjm88 homepage or within your account dashboard.
• Updating the "Last Updated" date at the top of this Privacy Policy.

Your continued use of the rjm88 platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or rjm88's data practices, please contact us:

• Data Protection Officer: [email protected]
• General Inquiries: [email protected]
• Compliance Team: [email protected]
• 24/7 Live Chat: Available inside your rjm88 account dashboard
• WhatsApp: +62 812 0000 8888

Our customer support team is available 24 hours a day, 7 days a week, and can assist in both Indonesian and English. For privacy-related inquiries, please allow up to 5 business days for a response from our Data Protection Officer.